Excellent customer care and service are absolutely essential ingredients and very much evident across Ribble Valley, but sometimes an individual shines out.
The winner of Individual Excellence in Customer Care Award prides herself on building an instant relationship with customers and her spare time is spent on furthering her wealth of knowledge through studying business administration. Her customer care values are based on the simple yet overlooked commodity of ‘listening’. Always ready with new ideas to develop the business, this winner has adapted her work-life balance to meet the needs of the client by working late, saying goodbye to her weekends and being flexible enough to suit modern day living. The winner of the Individual Excellence in Customer Care is Joy Parker, Wedding coordinator of Stanley House Hotel and Spa.